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Grotto FAQs and COVID policy

FAQs

 

What does the experience entail and how will we meet father Christmas this year? Guests will be able to explore the winter walkway before meeting Father Christmas in his tree lined grotto. He will be waiting eagerly on his sleigh to find out what you would like for Christmas with his elf helper. Children will recieve a wrapped quality present from Santa to take home.

 

When does Santas Grotto open? The Grotto is open every weekend from the 21st November. You will be able to make a booking online between 9am- 4.30pm.

 

When does Santas Grotto close? The Grotto closes on Sunday 20th December, the last booking will be 4.30pm.

 

Will my child get to meet Santa? Yes but they will not be able to sit on his sleigh this year, to ensure social distancing is maintained.

 

What age is the Grotto suitable for? This experience is suitable for children up to 11 years of age, but is really fun for all.

 

How much will my visit cost? Tickets cost £10 per child under 11years of age (including a quality present) and  £2.50 over the age of 11 (not including a present). Up to 2 adults can accompany the child/ren for free. The price of the ticket includes a booking fee.

 

How many tickets can I book at a time for the Grotto Visit? You can book up to 6 tickets online- 2 adults and 4 children or 1 adult and  5 children.

 

How many people can go in together? We are so pleased that we are able to open our Grotto experience this year but we must ensure the safety and wellbeing of our guests and staff. To enable the maximum amount of children to attend, we have restricted adults to 2 per group of 6. We are taking these measures to ensure our guests feel safe and to adhere to government guidlines.

 

Is there a charge for babies in arms under 12 months old? No, they are free if they are with a paying sibling and you do not want them to recieve a gift.

 

Why should I book in advance? We recommend that you pre-book your tickets online to avoid dissapointment, avaiability is not guarenteed.

 

Do you offer refunds? We regret that we are unable to refund unwanted tickets. If the event cannot go ahead then guests will be refunded. If you are unwell then we will try to accomodate you another time, subject to availability.

 

Can we change the time/date of our booking? In special circumstances our staff are able to amend the date/time of booking to any other avaiable time slot, but it is advised that you ensure the date and time are correct at the time of purchace. In the event that you need to amend your booking please call 01622 842096.

 

When should I arrive? We recommend that you arrive at the event no earlier than 5 minutes before your pre- booked time slot, especially as there will be COVID 19 restrictions in place.

 

Where can I park? We have plenty of hard ground parking on site adjacent to the entrance. All parking is free of charge.

 

Are there toilets and baby changing facilities? Yes we have toilets, a disabled toilet and baby changing facilities on site. 

 

Can we bring food and drink into the Grotto? No, we would ask that you refrain from eating and drinking please. We have a cafe onsite where food and drink can be purchaced and consumed after your Grotto experience. 

 

Can I take photographs? Yes, you can take photos of the Grotto and walkway during your visit. 

 

Will my child recieve a gift? Children between the ages of 12months and 11 years of age will recieve a quality wrapped present from Father Christmas and his elves. 

 

COVID Policy

 

You can book your Santa visit at Kingswood Christmas trees with confidence. The safety of our customers and collegues is of the utmost importance to us and we will continue to moitor and respond to the COVID 19 pandemic situation as it evolves.

Current measures we are putting in place for the comfort and reassurance of our guests and employees include:

  • Limiting the number of tickets on sale within each time slot to allow guests more space.
  • Reducing the necessity to queue.
  • Hand sanitisation stations where appropriate. 
  • Regular cleaning. 

Due to COVID some things may need to run a little differently or be cancelled at short notice. In the unlikely event that we need to close the Grotto you will be able to get a refund. 

 

On the day of your booking, if you or any of your party are experiencing any COVID symptoms including a high temperature, a new continuous cough or loss or change to your sense of smell or taste, we ask that you do not attend for the safety other guests.

 

Do I have to wear a face covering?   Yes, you must wear a face covering in line with government guidlines. If you are except, please make this clear to a member of the Grotto team. Children aged 11 or under do not need to wear a face covering.

 

Will the staff be wear face coverings? Yes all staff will be wearing a face covering and will be stationed 2m or more away from guests. We will respond to any changes to government guidelines.

 

What if I am unwell and unable to attend on the day of my booking? We are unable to refund tickets for non- attendace but if you are unwell on the day we will try to accommodate you another time, subject to availability.

 

 

 

 

 

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